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BMETERS – Maciej Karpinski - UX Designer

BMETERS – shaping the identity

BMETERS is the biggest water meter manufacturer in Poland. For this company, I designed a website that helps meeting business goals and helps to build a clear brand image. Long workshops and negotiations with management and coordination of the whole project were my responsibilities.

Website

Problem

BMETERS, an ambitious company, was held back by terrible and obsolete website with poor navigation and counterintuitive information architecture. With more than 50 products in five families and with absolutely separate target groups it struggled to provide basic information about the offer, not saying about technical data required by clients.

Solution

To meet business goals a website was designed as a first step. It provided clear products segmentation (and intuitive information architecture with easy navigation), gave civil engineers all required data and helped to build a brand image of a modern, tech company. The second step was to update all brochures and printed catalogues to make branding strategy coherent. The last step was polishing interfaces of desktop apps used to gathering data from water and heat meters.

Designer toolbox

Research

Analysis of competition
Interviews
Analysis of artefacts and processes

Design areas

Personas
Information architecture
Paper prototyping
Wire-frames and feasibility study
Graphic design (web & print)
Pitching the project

Tools

Paper & Pencil
HotJar, Google Analytics, heat maps, polls
Photoshop, Illustrator
InVision App, Axure

Navigation and information architecture for products

Designed information architecture reflected user needs and frequent questions. Products were divided into categories (users are familiar with meter types) and each was given a short description about key features and its designation. Details were cut into for pieces: a general description, construction details, parameters and downloads.

Navigation system allows users to navigate between products and shows system status.