Ricardo.chProduct Designer responsible for various projects - 4 years I joined Ricardo, the biggest marketplace in Switzerland, in March 2018. Since then I worked in various areas of user journeys. Some projects were only MVPs or small improvements, other big redesigns or KPI-driven initiatives. Some of them you can find below. Currently, I am focussed on the exploration stage ofRead more

SecurionPay - Checkout ProcessI was a User Experience Designer in that project SecurionPay Checkout is a payment processor that can be embedded on a website. It provides easy payment method with features of remembering a client (by e-mail), SMS authorization, 3D Secure and cross sales. Examples with Checkout Design Process At the very beginning solutions provided by companies like Stripe andRead more

Script Creator was a tool that allowed call centre managers to design scripts used by agents. Scripts and forms with various paths, sets of answers, jumps and dependencies between answers were core features.

CrazyCall mobile appI was a Product Designer in that project A concept app which aim was to provide call centre managers with data and reports. It was a compact dashboard with analytics and information about agents. All to provide an easy access to data 24/7. Two versions were designed for iPhone and Android. Problem Even Manager Panel was made, call centreRead more

CrazyCall - Manager PanelI was a Product Designer in that project Crazy Call's Manager Panel is a complex tool that allows creating and managing outbound campaigns. With a set of wizards, script creator or importers even most advanced campaigns can be created. It was an ongoing, two years project. Problem Put managers in control and give them reliable data to make correct decisions - this wasRead more

CrazyCall - Call Panel CrazyCall's Call Panel is an interface to make telesales calls by agents. The main goal is to be as easy in use as possible (limiting learning curve and time to put agent to work is crucial) and to minimise an amount of agents errors or mistakes during entering data. Also with my team, we tried to make anRead more

LuxsferyI was a UX / UI Designer in that project Luxsfery is a startup that combines eCommerce with personal stylist consultancy. It operates in men fashion industry and virtually helps men to be stylish and well dressed. To achieve that a set of interactions and customer journeys (both on the website and real) were created: from setting up an accountRead more

ClassPin - UX studies project ClassPin was a team project at SWPS UX Design studies. Together with four other students, we walked through the whole design process from ideation, analysis, research, prototyping and testing.  184 hours of classes and approximately 100 hours of team's work. Project in PDF - Polish language Student Axure: http://vsnb7y.axshare.com Professor Axure: http://507dlf.axshare.com Problem How to help studentsRead more

VoiceDock is a web-based tool for creating transcripts of recorded medical and legal documentations with automatic speech recognition. The key issue was to design an interface which was easy and fast in use while working with an automatically recognised voice. At this project, I had to challenge unusual interaction with an app – speech, voice and pedals.

Deyde – checkout processI was a UX / UI in that project Optimisation of a checkout process, usability improvements on various pages, redesign of most important pages.