Problem
Existing, desktop app needed a general redesign to make it a web-based SaaS. The unfriendly interface did not support complex tasks and high pace of work. The biggest UX challenge was limited access to final users – development team played a middle-man role here.
Solution
As UX/UI designer I was hired to create a new interface. The results were appreciated by stakeholders and developers. All that was achieved thanks to a thorough task analysis and meticulous examination of use case scenarios.
UX designer toolbox
Research
Interviews
Analysis of artefacts and processes
Task analysis
Design areas
Proto-Personas and Personas
Paper prototyping
Wire-frames and feasibility study
High-fidelity prototyping
Pitching the project
Tools
Paper & Pencil
Photoshop, Illustrator
InVision App, Axure
HTML/CSS
A dashboard shows a status of work. How many transcribers currently work, how many transcriptions are waiting in a queue and what is a status of automatic voice recognition.